Frequently asked Questions (FAQ)

Q: How long do deliveries take?
A: Depends on the freight option you choose and what country you are ordering from but we aspire to get the order to you as soon as possible.

Q: The item I would like is sold out. When will it be available again?
A: We always try to update and refill our warehouse status and arrival dates as soon as we get information but if you are interested in a particular product without an arrival date on our website you can always send us an email at info@maxgaming.com and we will check the next arrival date for the specific item for you.

Q: How can I track my parcel?
A: You can use the tracking information that you will find in the e-mail message that you will receive when your order has been sent from our warehouse. Please contact info@maxgaming.com with the complete order information, including your order ID if you have not received any information.

Q: What kind of warranty does MaxGaming offer?
A: We offer a 1-2 years warranty depending on what type of product you have purchased from our manufacturers. If you are unsure of what warranty the item you have bought has, you can either read about it on the product's page or contact support@maxgaming.com for more information.

Q: My product is broken or defective. What do I do now?
A: Contact our support service at support@maxgaming.com with your order ID or receipt and write a short description of the problem. We will do our utmost to help you as soon as we can.

Q: What is your return policy?
A: We offer a 30-day return and exchange policy, provided the conditions are met. Read more about the terms in our purchase conditions.

Q: Can I receive sponsorship?
A: For endorsements or other means of marketing, please send an email to info@maxgaming.com. Please note that due to a large number of requests there may be a delay in receiving replies.